Privacy Policy
1. About us
Quartz Digital Ltd (Quartz, we or us) is the primary controller of your personal data. We are registered in England and Wales under company number 16253590 and have our registered office at 3rd Floor, Marlborough House, Victoria Road South, Chelmsford, Essex, United Kingdom, CM1 1LN.
2. Why do I need to read this notice?
We collect your personal data when you use our website at https://myquartz.ai
We may also collect your personal data from other people or companies. We explain how this can happen in more detail in the What personal data do you collect about me? section below.
When we say 'personal data', we mean information which:
- we know about you
- can be used to personally identify you
This notice explains what information we collect, how we use it, and your rights over your personal data.
If you have concerns about how we use your personal data, you can contact support@myquartz.ai
3. What personal data do you collect about me?
The table below explains what personal data we collect and use.
| Type of personal data | Details |
|---|---|
| Information you give us | We collect information you provide when you: ✓ fill in any forms ✓ correspond with us ✓ respond to any of our surveys ✓ take part in online discussions or promotions ✓ speak with a member of our social media or customer support teams ✓ enter a competition or share information with us on social media ✓ contact us for other reasons We will collect the following information: ✓ your name ✓ your email address ✓ details of the device you use (for example, your phone, computer or tablet) ✓ records of our discussions, if you contact us or we contact you (including records of phone calls) |
| Information collected from your use of our products and services | ✓ technical information, including the internet protocol (IP) address used to connect your computer to the internet, your login information, the browser type and version, the time zone setting, device language, the operating system and platform, the type of device you use, whether your device uses a virtual private network (VPN), a unique device identifier (for example, your device's IMEI number, or the mobile phone number used by the device), mobile network information, your mobile operating system and the type of mobile browser you use ✓ information about your visit, including the links you've clicked on, through and from our website (including date and time), services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling and clicks), and methods used to browse away from the page |
4. What is your legal basis for using my personal data?
We must have a legal basis (a valid legal reason) for using your personal data. Our legal basis will be one of the following:
-
Keeping to our contracts and agreements with you
We need certain personal data to provide our services and cannot provide them without this personal data. -
Legal obligations
In some cases, we have a legal responsibility to collect and store your personal data (for example, under anti-money laundering laws we must hold certain information about our customers). -
Legitimate interests
We sometimes collect and use your personal data because we have a legitimate reason to use it and this is reasonable when balanced against your human rights and freedoms. -
Consent
Where you've agreed to us collecting your personal data, or sensitive personal data, for example when you tick a box to indicate you're happy for us to use your personal data in a certain way.
5. How do you use my personal data?
Explore the ways in which we may use your personal data, and our legal basis for doing so, using this table:
| What we use your personal data for | Our legal basis for using your personal data |
|---|---|
| Providing our services Whenever you apply for a Quartz product or service, we'll use your personal data to: ✓ decide whether or not to approve your application ✓ meet our contractual and legal obligations relating to any products or services you use ✓ provide you with customer support services. We may record and monitor any communications between you and us, including phone calls, to maintain appropriate records, check your instructions, analyse, assess and improve our services, and for training and quality control purposes | ✓ Keeping to contracts and agreements between you and us ✓ Legitimate interests (we need to be efficient about how we meet our obligations and we want to provide you with good products and services) ✓ Legal obligations ✓ Consent (where we are required to collect your consent by law) |
| Marketing and providing products and services that might interest you We use your personal data to do the following: ✓ to personalise marketing messages about our products and services so they're more relevant and interesting to you (where allowed by law) ✓ if you agree, provide you with information about our partners' promotions or offers which we think you might be interested in ✓ if you agree, allow our partners and other organisations to provide you with information about their products or services ✓ hold promotions and competitions for our products or services ✓ ask your opinion about our products or services. We might publish your review but will make sure that you cannot be identified Remember, you can ask us to stop sending you marketing information by adjusting your marketing choices (the How do you use my personal data for marketing? section below explains how to do this). | ✓ Legitimate interests (to send direct marketing, ensure our direct marketing is relevant to your interests, develop our products and services, and to be efficient about how we meet our legal and contractual duties) ✓ Consent (where we're legally required to get your consent to send you direct marketing about our products or services, or partners' promotions or offers, or for you to receive marketing from other organisations) |
| To keep our services up and running. We use your personal data to manage our website, (including troubleshooting, data analysis, testing, research, statistical and survey purposes), and to make sure that content is presented in the most effective way for you and your device. We also use your personal data to: ✓ authenticate you as an authorised user of our services when necessary (for example, if you contact our customer support or social media teams) ✓ allow you to take part in interactive features of our services ✓ tell you about changes to our services ✓ help keep our website and apps safe and secure | ✓ Keeping to contracts and agreements between you and us ✓ Legitimate interests (to be efficient about how we meet our obligations and keep to regulations that apply to us and to present content as effectively as possible for you) ✓ Consent (where required by law) |
6. What are my rights?
| Your right | What it means |
|---|---|
| You have the right to be told how we use your personal data | We provide this privacy notice to explain how we use your personal data. |
| You have the right to ask us for a copy of your personal data | If you ask, we'll provide a copy of the personal data we hold about you. We can't give you any personal data about other people, personal data which is linked to an ongoing criminal or fraud investigation, or personal data which is linked to settlement negotiations with you. We also won't provide you with any communication we've had with our legal advisers. |
| You can ask us to correct your personal data if you think it's wrong | You can have incomplete or inaccurate personal data corrected. Before we update your file, we may need to check the accuracy of the new personal data you have provided. |
| You can ask us to delete your personal data | You can ask us to delete your personal data if: ✓ there's no good reason for us to continue using it ✓ you gave us consent (permission) to use your personal data and you have now withdrawn that consent ✓ you have objected to us using your personal data ✓ we have used your personal data unlawfully ✓ the law requires us to delete your personal data |
| You can object to us processing your personal data for marketing purposes | You can tell us to stop using your personal data, including profiling you, for marketing. |
| You can object to us processing other personal data (if we're using it for legitimate interests) | If our legal basis for using your personal data is 'legitimate interests' and you disagree with us using it, you can object. However, if there is an overriding reason why we need to use your personal data, we will not accept your request. If you object to us using personal data which we need to provide our services, we may need to close your account as we won't be able to provide the services. |
| You can ask us to restrict how we use your personal data | You can ask us to suspend using your personal data if: ✓ you want us to investigate whether it's accurate ✓ our use of your personal data is unlawful but you don't want us to delete it ✓ we no longer need your personal data, but you want us to continue holding it for you in connection with a legal claim ✓ you have objected to us using your personal data (see above), but we need to check whether we have an overriding reason to use it |
| You can withdraw your permission | If you've given us the consent we need to use your personal data, you can withdraw it at any time by sending an email to support@myquartz.ai. (Please note, it will have been lawful for us to use the personal data up to the point you withdraw your permission.) |
Your ability to exercise these rights will depend on a number of factors. Sometimes, we won't be able to agree to your request (for example, if we have a legitimate reason for not doing so or the right does not apply to the particular information we hold about you).
7. How do I exercise my rights?
To exercise any of your rights set out in the previous section, you can send us an email at support@myquartz.ai. For security reasons, we can't deal with your request if we're not sure of your identity, so we may ask you for proof of ID. If a third party exercises one of these rights on your behalf, we may need to ask for proof that they've been authorised to act on your behalf.
When you exercise one of your rights, it may take us up to one month to respond or implement your changes. If you're unhappy with how we've handled your request you can complain to your local data protection authority. In the United Kingdom, this is the Information Commissioner's Office website.
8. Do you share my personal data with anyone else?
When we use social media for marketing purposes, your personal data (limited to only your name, email address and app events) may be shared with the social media platforms so that they can check if you also hold an account with them. If you do, we may ask the social media provider to:
✓ help us to understand and measure the effectiveness of our online advertising
✓ use your personal data to send our adverts to you, because we think that you might be interested in a new product or service
✓ not send you our adverts, because the marketing relates to a service that you already use
✓ send our adverts to people who have a similar profile to you (for example, if one of our services is particularly useful to people with similar interests to the ones on your social media profile, we may ask our advertising partner or social media partner to send our adverts for that service to those people)
An example of how we may use social media for marketing purposes is through Facebook's 'Custom Audience' tool. Read more about these terms.
We may share your personal data with our advertising partners in the ways described above, but the personal data is hashed before we send it, and the advertising partner we share it with is only allowed to use that hashed personal data in the ways described above.
Our legal basis is:
✓ legitimate interests (to ensure Quatz's advertising is as effective as possible)
You can contact us at any time by emailing support@myquartz.ai, if you don't want us to share your personal data for advertising purposes. Remember you can also manage your marketing preferences directly with any social media provider that you have an account with.
9. How do you protect my personal data?
We recognise the importance of protecting and managing your personal data. Any personal data we process will be treated with the utmost care and security. This section sets out some of the security measures we have in place.
We use a variety of organisational and technical measures to:
✓ maintain the confidentiality, availability and integrity of your personal data
✓ make sure your personal data is not improperly used or disclosed
We have detailed information security and data protection policies which our employees are required to follow when they handle your personal data. Our employees receive data protection and information security training. Personal data is stored on secure computer systems with access management controls in place to limit physical, system and information access to only authorised employees.
While we take all reasonable steps to ensure that your personal data will be kept secure from unauthorised access, we cannot guarantee it will be secure during transmission by you to our website or other services we may provide. We use HTTPS (HTTP Secure), where the communication protocol is encrypted through Transport Layer Security for secure communication over networks, for our website.
10. How long will you keep my personal data for?
We will keep your personal data:
✓ for as long as necessary to achieve the original purpose we collected it for
✓ in line with relevant laws
We may keep your personal data for a longer time period because of a potential or ongoing court claim, or for another legal reason.
11. How will you keep me updated about how you use my personal data?
If we change the way we use your personal data, we'll update this notice and, if appropriate, let you know by email or through our website.
12. Do you use cookies?
We use cookies to analyse how you use our website. Please read our Cookies Policy for more information about cookies. We also use pixels or web beacons in the direct marketing emails that we send to you. These pixels track whether our email was delivered and opened, and whether links within the email were clicked. They also allow us to collect information such as your IP address, browser, email client type and other similar details. We use this information to measure the performance of our email campaigns, and for analytics.